Therms and Conditions

Adriatoptours tourist agency is a mediator between the Guest and the provider of the services. The agency provides accommodation according to the information prodaimed on site and I the period which fit the confirmed booking, except under unforeseen circumstances or owing to circumstances beyond our control.


Inquiries and booking of accommodation can be done electronically or by mail. When booking, the customer confirms that he is familiar with the general terms and conditions and that he accepts them in their entirety. Thus, everything stated in the general terms and conditions becomes legally binding both for the customer and agency. When booking, the customer is required to give all the informations necessary in the booking procedure. When booking, the customer is required to pay an advance. The charges for the transfer of the deposit from the apartment have to pay by tenants. Rest must be paid in agency or direct to the houseowner on arrival.


According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The Sojourn Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Sojourn Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms and Conditions when balance payment is made. The amount of Sojourn Tax to be paid will be stated on your reservation calculation. If a country (for example, Austria) has a law defining that Sojourn Tax must be paid on the spot, the amount of Sojourn Tax will not be stated on the calculation and the guest is required to pay the amount upon arrival.


The price of accomodation includes the basic service as described in the booked accomodation unit. Special service are those not included in the price of accomodation; therefore the customer pays for them separately. These services must be requested at the time of booking The price of accommodation is given in EUR. Adriatoptours reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, Adriatoptours guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Adriatoptours is required to inform the customer. If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.


The accommodation units are described according to the official evaluation given by the local tourist organization during the issue of the working license. The standards of accommodation, nutrition, service and others, of places and countries are different and cannot be compared. Orebic Tours d.o.o. offers those services listed on its Internet web page, catalogue and other printed material of Agency Adriatoptours which is not necessarily equal to those services offered by other selling points.


Travel agency Adriatoptours commits itself to assure to the traveler the accommodation in the reserved period, except in case of exceptional circumstances (war, riot, strike, terrorist activities, sanitary troubles, bad weather, intervention of the authorities etc.) Travel agency Adriatoptours can offer changes to the reserved accommodation or cancel the accommodation completely or partly, if before or during the time of the stay special circumstances appear that can not be avoided or declined. However, if they appear during the time of the agreement, Travel agency Adriatoptours is not obligated to accept the reservation of the unit in question. If the traveler pays the reservation Travel agency Adriatoptours is unable to fulfill (online or by the wrong offer) the traveler will be offered an alternative. If Travel agency Adriatoptours has the possibility to offer the traveler an alternative, a change of the reserved accommodation can be carried out only with the permission of the traveler. The alternative must be of the same, or higher, quality than the one reserved initially. If the traveler accepts the alternative, and it is more expensive than the initial offer, the traveler is obligated to pay the difference. Travel agency Adriatoptours has the obligation to immediately inform all arriving travelers about changes to the reservation or cancellation, and if no alternative accommodation can be found, to refund the amount paid by the traveler less the administrative charges of the agency.


If the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By „change“ it is considered a change in the number of people, or change of the dates of travel, at least 30 days before using the the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveler will be charged the expenses of 30 EUR per change. If the change of the reservation is not possible, and the traveler cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of accommodation unit and any change within 30 days before using the service is considered a cancellation of the reservation. The cancellation costs will be calculated from the date on which Travel agency Adriatoptours receives a written request for the cancellation, and it is as follows:
1. For the cancellation up to 21 days prior the arrival, Travel agency Adriatoptours. charges 100% of the received advance payment.
2. For the cancellation in the period between 22 and 30 days prior the arrival , Travel agency Adriatoptours charges 70% of the received advance payment.
3. For the cancellation in the period between 31 and 41 days prior the arrival, Travel agency Adriatoptours charges 50% of the received advance payment.
4. For the cancellation in the period between 46 and 60 days prior the arrival, Travel agency Adriatoptours charges 40% of the received advance payment.
5. For the cancellation in the period between 60 and more days prior the arrival, Travel agency Adriatoptours charges 35% of the received advance payment. If the traveler does not arrive to the destination or cancels the service of the accommodation after it began, Travel agency Adriatoptours charges the 100% of the received advance payment.
For every cancellation of the reservation you must pay additional Travel agency Adriatoptours charges max. 25 EUR of manipulative expenses. If the traveler has to cancel within 7 days before using the service, Travel agency Adriatoptours offers the traveler a possibility to find a new user for the same reservation (if it is possible), in which case Travel agency Adriatoptours charges only for an exchange fee. The new user has all the responsibility from these "General conditions“. If the costs of the accommodation are in fact higher than what was initially given, Travel agency Adriatoptours. has the right to charge the difference. The above mentioned cancellation fees are used primarily for the changes of the reservation, but also for all other essential changes.

7. Adriatoptours’s OBLIGATIONS

It is Adriatoptours’s obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Adriatoptours will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control (Article 1), when Article 6 is applied


The traveler commits itself to the following: • to have on hand all valid travel documents. All costs for loss or theft of the documents during the travel period are carried by the traveler. • to respect the customs formalities, and the rules for the foreign currency of the Republic of Croatia, as well as other countries visited during the travel. • to respect the rules and regulations of the rented accommodation unit, and to collaborate with the Accommodation facility accordingly. In case these obligations are disregarded, the traveler is responsible for all additional fees that may apply, and for all damages the traveler caused, and is bound to pay the damages to the service provider on the spot.


Luggage is carried at the risk of the traveler and therefore a luggage insurance is recommended. Travel agency Adriatoptours is not responsible for damage or loss of luggage, for theft of luggage, or valuables left in the accommodation unit. Reports for damage or loss of luggage should be made to the accommodation facility and to the nearest police station.


If the services offered are not entirely fulfilled, or below the quality standard, the traveler may require a partial compensation by submitting a written complaint. Every traveler has the right of complaint for not getting the paid service. Every complaint has to be submitted separately by the traveler. If the traveler is not satisfied with a specific situation upon arrival, he is obligated to inform the representative of service provider (receptionist or owner of accommodation, etc.) as well as inform Travel Agency Adriatoptours immediately, giving explanation to his dissatisfaction. The traveler should contact representative of service provider first and try to get a satisfactory solution. The traveler is obligated to cooperate with the service provider and Travel Agency Adriatoptours in good will to solve the problem. If the traveler accepts a proposed solution on the spot, agency is not obligated to accept any further complaints. If the problem is not solved, within 8 days after returning from the trip the client has to deliver a complaint in writing to the headquarters Travel Agency Adriatoptours., enclosing the written complaint, together with all documentation and photographs which proves the complaint, by e-mail or mail. Travel Agency Adriatoptours will consider only complete and documented complaints received within 8 days from returning customer. While the solving of complaint lasts, at most 14, that is 28 days after the complaint is made, the traveler will not use any other person, UHPA, or other institution, or giving information in the media. Also, during this period, the traveler agrees not to sue. The highest compensation regarding a complaint can be the amount of the objected part of the service, but cannot cover already used services or the complete amount for the accommodation used. That excludes the right of the traveler to any compensation of non material or optimal damage. Travel Agency can not be considered responsible for weather conditions, sea temperature, or other similar situations or events that are unsatisfactory, and are not directly connected with quality of the reserved accommodation unit (bad weather, bad beach, public beach is far from the accommodation, traffic jams, crime or damage of property etc.).


The traveler and the agency will try to solve any disputes in good will, however in case of a judicial dispute, the court of justice is located in Split, with relevant law being Croatian law.


Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.