Therms and ConditionsAdriatoptours tourist agency is a mediator between the Guest and the provider of the services. The agency provides accommodation according to the information prodaimed on www.Adriatoptoursholdays.com site and I the period which fit the confirmed booking, except under unforeseen circumstances or owing to circumstances beyond our control.
1. BOOKING AND PAYMENTInquiries and booking of accommodation can be done electronically or by mail. When booking, the customer confirms that he is familiar with the general terms and conditions and that he accepts them in their entirety. Thus, everything stated in the general terms and conditions becomes legally binding both for the customer and agency. When booking, the customer is required to give all the informations necessary in the booking procedure. When booking, the customer is required to pay an advance. The charges for the transfer of the deposit from the apartment have to pay by tenants. Rest must be paid in agency or direct to the houseowner on arrival.
2. SOJOURN TAXAccording to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The Sojourn Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Sojourn Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms and Conditions when balance payment is made. The amount of Sojourn Tax to be paid will be stated on your reservation calculation. If a country (for example, Austria) has a law defining that Sojourn Tax must be paid on the spot, the amount of Sojourn Tax will not be stated on the calculation and the guest is required to pay the amount upon arrival.
3. PRICE OF ACCOMMODATIONThe price of accomodation includes the basic service as described in the booked accomodation unit. Special service are those not included in the price of accomodation; therefore the customer pays for them separately. These services must be requested at the time of booking The price of accommodation is given in EUR. Adriatoptours reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, Adriatoptours guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Adriatoptours is required to inform the customer. If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.
4 CATEGORY AND DESCRIPTION OF THE SERVICEThe accommodation units are described according to the official evaluation given by the local tourist organization during the issue of the working license. The standards of accommodation, nutrition, service and others, of places and countries are different and cannot be compared. Orebic Tours d.o.o. offers those services listed on its Internet web page, catalogue and other printed material of Agency Adriatoptours which is not necessarily equal to those services offered by other selling points.
5. THE RIGHT OF TRAVEL AGENCY Adriatoptours TO CHANGE AND CANCELTravel agency Adriatoptours commits itself to assure to the traveler the accommodation in the reserved period, except in case of exceptional circumstances (war, riot, strike, terrorist activities, sanitary troubles, bad weather, intervention of the authorities etc.) Travel agency Adriatoptours can offer changes to the reserved accommodation or cancel the accommodation completely or partly, if before or during the time of the stay special circumstances appear that can not be avoided or declined. However, if they appear during the time of the agreement, Travel agency Adriatoptours is not obligated to accept the reservation of the unit in question. If the traveler pays the reservation Travel agency Adriatoptours is unable to fulfill (online or by the wrong offer) the traveler will be offered an alternative. If Travel agency Adriatoptours has the possibility to offer the traveler an alternative, a change of the reserved accommodation can be carried out only with the permission of the traveler. The alternative must be of the same, or higher, quality than the one reserved initially. If the traveler accepts the alternative, and it is more expensive than the initial offer, the traveler is obligated to pay the difference. Travel agency Adriatoptours has the obligation to immediately inform all arriving travelers about changes to the reservation or cancellation, and if no alternative accommodation can be found, to refund the amount paid by the traveler less the administrative charges of the agency.
6. THE RIGHT OF THE TRAVELER TO CHANGE AND CANCELIf the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By „change“ it is considered a change in the number of people, or change of the dates of travel, at least 30 days before using the the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveler will be charged the expenses of 30 EUR per change. If the change of the reservation is not possible, and the traveler cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of accommodation unit and any change within 30 days before using the service is considered a cancellation of the reservation. The cancellation costs will be calculated from the date on which Travel agency Adriatoptours receives a written request for the cancellation, and it is as follows:
1. For the cancellation up to 21 days prior the arrival, Travel agency Adriatoptours. charges 100% of the received advance payment.
2. For the cancellation in the period between 22 and 30 days prior the arrival , Travel agency Adriatoptours charges 70% of the received advance payment.
3. For the cancellation in the period between 31 and 41 days prior the arrival, Travel agency Adriatoptours charges 50% of the received advance payment.
4. For the cancellation in the period between 46 and 60 days prior the arrival, Travel agency Adriatoptours charges 40% of the received advance payment.
5. For the cancellation in the period between 60 and more days prior the arrival, Travel agency Adriatoptours charges 35% of the received advance payment. If the traveler does not arrive to the destination or cancels the service of the accommodation after it began, Travel agency Adriatoptours charges the 100% of the received advance payment.
For every cancellation of the reservation you must pay additional Travel agency Adriatoptours charges max. 25 EUR of manipulative expenses. If the traveler has to cancel within 7 days before using the service, Travel agency Adriatoptours offers the traveler a possibility to find a new user for the same reservation (if it is possible), in which case Travel agency Adriatoptours charges only for an exchange fee. The new user has all the responsibility from these "General conditions“. If the costs of the accommodation are in fact higher than what was initially given, Travel agency Adriatoptours. has the right to charge the difference. The above mentioned cancellation fees are used primarily for the changes of the reservation, but also for all other essential changes.